Yes, there are three categories of water involved in floods.

• Category 1: Freshwater, which is potable and safe for human consumption, such as tap water.
• Category 2: Gray water, which is contaminated and not suitable for drinking. An example is water from a ruptured storage tank. Gray water can be harmful upon contact.
• Category 3: Black water, which is highly contaminated. This includes water from raw sewage or flood water and can cause severe illness.

Water damage can have many causes, even in relatively dry areas. Common causes include:

• Broken pipes
• Broken swamp cooler lines
• Long-term leaks
• Broken sprinklers
• Malfunctioning heaters
• Ice lines to refrigerators
• Sprinklers from fire damage
• Frozen exterior hose lines

Even in arid regions, roof leaks during rainfall and occasional floods can also cause water damage.

Call us immediately. We are available 24/7 for emergencies. We will prepare your essential possessions for the coming days and assist you in contacting your insurance company to file a claim. At Mesa Restoration, we understand that property damage from fires is traumatic, and we strive to support our customers through the insurance claims process.

If it is safe, take essential items like cash, credit cards, checkbooks, ID, personal documents, medications, and valuables. If there is any risk, do not re-enter your home. We will secure all valuables for you as soon as possible.

This depends on the extent of the fire damage, your home's layout, and your comfort level. We typically recommend leaving your home due to the presence of microscopic airborne toxins released by burning plastics and chemicals. Your insurance policy's Additional Living Expense (ALE) coverage may cover hotel stays and meal costs if you need to leave your home during restoration.

Do not turn on your heating or cooling systems after a fire. Your HVAC system may have sustained fire or smoke damage, and using it could spread toxic smoke particles throughout your property.

No, bleach and other products cannot claim to kill mold. At best, they can temporarily clean mold-affected areas. Bleach is particularly ineffective because its residue can feed mold "roots," allowing them to regrow. Our professional mold removal is necessary to reach and remove mold colonies' roots or seal them off from moisture. Request a quote from us today for a service.

It is recommended to hire professionals like Mesa Restoration for mold removal. Cleaning mold yourself can release microscopic spores into the air, causing health issues and allowing mold to spread to other areas.

Mold often grows in hidden or hard-to-reach places like crawlspaces or insulation, and professional removal ensures thorough and safe eradication and repair of mold damage.

Mold requires four elements to grow:

• Food (any organic material such as wood, silk, cardboard, or paper)
• Temperatures between 68°F and 86°F
• Darkness
• Water

Homes provide these conditions in areas like kitchens, bathrooms, and anywhere with moisture, such as a small water leak.

The duration of mold removal varies based on the extent of the damage and the location of the mold (e.g., crawlspace or near a shower). Generally, it takes about five days, but this can vary significantly depending on the situation. Contact us today to schedule a service.