We offer more services than most restoration companies.
By Jake Tegtman
May 16, 2021
If you ever have an insurance claim at your home or property, the entire world of restoration, and even restoration company services can be very confusing. We hope in this post to help clear up some of the confusion around what kind of restoration companies actually provide. Many people are often surprised at how many necessary services, as part of a single insurance claim, that a single restoration company can actually provide.
Most restoration companies do not provide all of these services. Larger franchises, in fact, tend to specialize more than smaller, or independent restoration groups. However, it’s not uncommon for a restoration company to provide several or more of these services. You probably won’t find a group that provides every single one of these services, in-house. But if you do find yourself facing an insurance claim on your property, it’s worth talking with your restoration company to see what they can do for you. After all, the work will get done, regardless. But it’s certainly a benefit to you if you don’t have to work with multiple companies, for every stage of the project.
Here is a list of the most common services provided by restoration companies:
- Mold, Water, and Fire Damage Restoration
- Reconstruction/ “Full-Service Companies”
- Lead Paint Abatement
- Meth Decontamination
- Carpet Cleaning and Upholstery Cleaning
- Contents Cleaning (professional-grade washing machines, electronics cleaning, etc.)
Mold, Water, and Fire Damage Restoration
Nearly all restoration companies deal with mold, water, and fire damage. They’re the services for which the industry is best known. Surprisingly, mold, water, and fire damage insurance claims happen relatively often. Just take, for example, the fact that there are nearly 10 restoration companies in relatively rural Grand Junction, CO. That’s not the mention the extra 10 in the rest of Western Colorado’s medium-sized towns, plus another 30 or so in the mountain towns, alone. That should give you an idea that mold, water, and fire damage claims occur regularly enough to support an entire population of restoration companies.
In fact, about 1 in 50 properties around the United States, each year, experiences a water loss of some kind. The international center for Toxicology and Medicine cites that roughly 70% of homes have some kind of mold, in places often unseen. And the National Fire Protection Agency claims that over 350,000 homes each year experience a fire, which is roughly 1 in 365 properties.
Of course, water damage losses vary drastically, in size and scope. It could be a major flood, or sewage backup, or could be a relatively mild water pipe leak. For pipe leaks or related issues restoration companies call in a professional plumber to fix the problem before continuing with dry-out.
Similarly, mold can be extremely dangerous for health, or it can be very mild, or even perfectly safe. Just because so many homes have mold within them doesn’t mean that all of those properties need immediate mold remediation. Fires, on the other hand, nearly always need some large degree of professional work, for restoration. Because smoke damage caused from the fire also reaches into so many parts of a property, the fire smell can last practically forever unless professionally handled.
Restoration companies that offer reconstruction in-house are sometimes referred to as “full-service companies.” There’s a lot of marketing speak in today’s restoration world. For example, some companies claim in their company taglines that they restore properties so that it looks like the loss never happened – or similar wording. When, in fact, many restoration companies handle the water extraction, dry out, and demolition part of the water damage claim. But then sub out reconstruction to a separate company.
Not that it’s a terrible thing if you have separate companies for the water dry out and reconstruction pieces of your property’s restoration. Sometimes having specialists is actually superior. It is a good idea, however, to find out if the restoration company working on your home offers reconstruction in-house, or if they plan to refer you to a separate company, once all of the water damage (or mold, or fire damage) has been removed from your property.
Lead Paint Abatement
Lead paint abatement is another related service that some companies who offer asbestos abatement get into. Lead paint is not as common in today’s homes as is asbestos. But if you own an older home or property, you may eventually need this service.
Meth decontamination is more pertinent of a subject for property owners who have renters, or for commercial properties like hotels. Let’s face it. As a society, meth usage in homes and properties is increasing. It’s a major problem. But until some headway can be made to the root of the issue, companies that offer meth decontamination are becoming increasingly vital to communities.
Companies that offer biohazard cleanup are relatively rare, as it’s not the type of work most people are typically ok with. However, it is very important work, and can be accomplished very professionally by people trained in its handling.
Carpet Cleaning and Upholstery Cleaning
Water extraction sometimes uses equipment that overlaps with carpet cleaning, making it an easy extension for water damage companies to provide. And if a company does offer carpet cleaning, it’s a natural fit to also offer upholstery cleaning. Usually, it’s the smaller or independent restoration companies that offer carpet and upholstery cleaning. It’s also a very common practice for restoration companies in mountain towns, resort areas, and rural areas.
Contents cleaning refers to the need for home and property contents to be cleaned, especially following a mold, water, or fire loss. Clothing, bedding, towels, kitchenware, furniture, metals, plastics, and electronics can all be damaged from a water loss, or smoke from a fire loss, especially. Contents cleaning is, in fact, becoming an industry all its own, as technology improves, and more companies specialize.
Many restoration companies offer some degree of contents cleaning, in-house. Most don’t do it exceptionally well, which results in a lot of home contents being “non-salvaged” (thrown out). When instead, truly professional-level contents specialists can salvage almost any kind of mold, water, or fire-damaged item, restoring it to like-new quality, at about 30% of the price.
Should You Work with a Company that Offers Multiple Services?
Ultimately, the number of services a company provides is no indication of their overall quality. It can certainly be convenient to have multiple kinds of work, required for your property restoration, performed by a single company. However, it’s usually best to go with the company in your area that has the best reputation for workmanship. That way, no matter how many parts of your property they restore, themselves, you can know that their work will last a long time, look great, and be something you can be happy about.
At the end of the day, it’s all about restoring your property to its pre-damaged state, as thoroughly as possible.